Terms of Service

Scope

These Terms of Service apply to the website, Android apps, Windows software, digital products, services, and related support provided by The Great North Software Company Oy. By using our website, apps, software, or services, you agree to these Terms. If you do not agree, do not use them.

Products and Services Covered

These Terms cover all products and services we provide, including Android apps distributed through Google Play, Windows software, website content, support related to our products, and future direct sales, business-to-business services, licenses, or custom software work.

If a separate written agreement applies to a business customer, that written agreement overrides these Terms where there is a conflict.

App Stores and Third-Party Platforms

Android apps may be distributed through Google Play. When you download, purchase, subscribe to, update, or manage an Android app through Google Play, Google Play's own terms, payment rules, refund rules, and account systems may also apply.

We do not process Google Play payment card details directly. Google Play Billing handles purchases, subscriptions, cancellations, purchase status, and related payment processing for Google Play purchases.

Purchases, Paid Features, and Subscriptions

Our products include free features, paid apps, one-time premium unlocks, subscriptions, and other paid digital features. Availability depends on the product, platform, country, app version, and store rules.

Paid features are provided as described in the app, store listing, checkout flow, or written agreement at the time of purchase. Availability, features, and pricing may vary by platform, country, app version, and store rules.

For subscriptions purchased through Google Play, renewal, cancellation, and access after cancellation are handled according to Google Play's subscription system and applicable Google Play policies.

Refunds

For purchases made through Google Play, refund requests are handled according to Google Play's refund policies and applicable law. Users may request refunds through Google Play where available.

You may also contact us for purchase support at info@thegreatnorth.fi. Where we are able to help through the developer tools provided by Google Play, we will review the request according to our policies, Google Play rules, and applicable law.

For direct business or B2B sales, refund, cancellation, payment, delivery, and acceptance terms may be set out in a separate written agreement, invoice, order confirmation, or statement of work.

User Data and Accounts

We do not currently provide user accounts controlled by us for our apps. App data is generally stored locally on the user's device or handled through user-controlled platform features, such as Android system features, Android sharing, Google Drive backup, Google Play Billing, or device backup settings.

You are responsible for managing your own device, Google account, backups, exported files, shared files, and access permissions. The applicable privacy policy or privacy notice explains how data is handled in more detail.

Acceptable Use

You must not use our website, apps, software, or services to break applicable law, infringe the rights of others, interfere with or misuse our systems, bypass payment or access controls, distribute harmful content, or use our products in a way that could harm other users, platforms, or services.

No Safety-Critical Use

Our apps, software, website, and services are not designed for emergency, medical, safety-critical, legal, financial, or other high-risk use. You must not rely on them as the sole basis for decisions where errors, delay, data loss, or incorrect output could cause injury, financial loss, legal consequences, or other serious harm.

Availability and Changes

We aim to keep our products useful and reliable, but we do not guarantee uninterrupted availability, error-free operation, permanent support, or permanent availability of every feature.

We may update, improve, modify, suspend, or discontinue products, services, features, pricing, or support where reasonably necessary. We will try to avoid unnecessary disruption, especially for paid users, but some changes may be required for technical, legal, security, platform, or business reasons.

Support

We provide support on a flexible basis. We aim to respond when reasonably possible, but we do not promise a specific response time unless a separate written agreement says otherwise.

Intellectual Property

Our website, apps, software, designs, text, logos, code, product names, and related materials are owned by us or our licensors, unless otherwise stated. You may use our products only as allowed by these Terms, applicable app store rules, applicable licenses, and any written agreement with us.

You may not copy, resell, redistribute, modify, or create derivative works from our software or materials except where explicitly allowed by us or by mandatory law.

User Content and Backups

Some products may allow users to create, import, export, store, share, or back up their own content, such as text, images, media, settings, learning data, app data, or backup files. You are responsible for your own content and for ensuring that you have the right to use, store, export, or share it.

We are not responsible for data loss caused by device failure, user deletion, app uninstall, operating system behavior, third-party platform behavior, Google Drive settings, Android backup behavior, or unsupported use.

Third-Party Services

Our products may rely on or interact with third-party platforms and services, such as Google Play, Google Drive, Android system features, device text-to-speech, browser services, payment providers, or hosting/security providers. We do not control third-party services and are not responsible for their availability, terms, policies, pricing, errors, outages, or changes.

Disclaimers

To the fullest extent allowed by law, our website, apps, software, and services are provided "as is" and "as available". We do not guarantee that they will be error-free, uninterrupted, compatible with every device or system, suitable for every user, or fit for any particular purpose.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent allowed by law, we are not liable for indirect, incidental, consequential, special, punitive, or similar damages, including loss of data, loss of profits, loss of business, loss of goodwill, or service interruption.

For paid products or services, our total liability is limited to the amount you paid us for the affected product or service during the 12 months before the event giving rise to the claim, unless applicable law requires otherwise.

Consumer Rights

If you are a consumer, you may have mandatory rights under Finnish, EU, or other applicable consumer protection laws. These Terms do not limit rights that cannot legally be waived or restricted.

Business Customers

If you use our products or services on behalf of a company, organization, school, public body, or other legal entity, you confirm that you have authority to accept these Terms for that entity. Business customers may be subject to separate written terms.

Termination

You may stop using our products at any time. We may suspend or terminate access to products or services if you materially breach these Terms, misuse our products, fail to pay amounts due, or if continued access would create legal, security, technical, or business risk.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new Last updated date. Continued use of our products or services after the updated Terms become effective means you accept the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of Finland, excluding conflict-of-law rules. If you are a consumer, you may have the right to bring claims in your country of residence under mandatory consumer protection laws. For business customers, disputes are handled by the competent courts of Finland, unless a separate written agreement states otherwise.

Contact

For questions about these Terms, contact The Great North Software Company Oy at info@thegreatnorth.fi.